What do I do when I can’t get access to my patient portal? However, patients may contact their provider through the MHS GENESIS Patient Portal to request prescription renewals (new prescription for the same medication and dose). Unlike with TRICARE Online, patients are NOT able to activate prescription refills through the MHS GENESIS Patient Portal. Patients will need to contact the Hampton Roads Appointment Center (86) View my laboratory and radiology results, appointment notes, referrals, and future appointments? Through the new MHS GENESIS Patient Portal, can I… They offer urgent care and behavioral health, psychology, and psychiatry services. Connect face-to-face with providers through video on your smartphone, tablet or computer using Doctor On Demand. TELEMEDICINE is available 24/7 with Doctor On Demand. TELEMYND offers behavioral health services, psychology, and psychiatry (Medicine Assisted Treatment, Substance Use Disorder and Applied Behavioral Analysis services are (EXCLUDED). How can I get behavioral health counseling during the MHS GENESIS transition if appointments are affected? However, if your current prescription has run out of refills, you can contact your prescriber through the MHS GENESIS Patient Portal to request a renewal. To activate prescription refills, patients must call the MCAHC Refill Pharmacy line 75 following the prompts. How do I refill my prescriptions after January 19, 2023? Select below for updated information on the Pharmacy Process Changes at McDonald to include Q-Anywhere: Request to have provider send prescriptions to a retail pharmacy( copay incurred).Register for TRICARE Mail Order Pharmacy to have your prescription(s) delivered to your home ( ) copay incurred.Refill prescriptions as early as possible up to 21-days on a 90-day supply.Scan the QR Code or text "Get in line" to 83 for same day prescription pick-up at the MCAHC Main Pharmacy(Follow the prompts exactly).Activate your NEW or RENEWED prescription (this system is not applicable to refills) from anywhere (home, work, or anywhere) using Q Anywhere.What are my options to minimize pharmacy wait times? Utilize available Humana Telemedicine options for urgent care and behavioral health needs at.Send a message to your healthcare team through the new MHS GENESIS Patient Portal.Visit an Urgent Care Center: visit for list of Urgent Care Centers.Visit MHS Nurse Advice Line for web chat and video chat, or dial 1-800-TRICARE (874-2273).Call 988 in case of a behavioral health emergency.What other healthcare options are available to me during this transition? We appreciate your patience and understanding as we deploy MHS GENESIS in order to provide you with world-class care.Appointment times and ancillary services wait times (Pharmacy, Laboratory, and Radiology) may increase as our healthcare staff adjust to this new system. Appointment availability will be impacted for the next several months beginning in January.If you have any issues within your Patient Portal, please contact the Global Service Center (GSC) at 1-80.If don’t have a DS Logon Account or if you have questions about DS Logon, visit the milConnect Website or call 1-80.If you don’t already have a TRICARE Online account, you can log onto using your DS Logon Account.If you have a current TRICARE Online account, it will migrate to MHS GENESIS on 21 January 2023. MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at all DHA Tidewater Market facilities.
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